April 20, 2020
Your Safety and Health Are Important To Us
Like you, we’re monitoring the latest news about coronavirus because the safety and health of our members and employees is our priority. Since the beginning of March, the Van Cortlandt Cooperative Federal Credit Union (VCCFCU) has been taking action to address concerns raised by COVID-19. New York Governor Andrew Cuomo has provided additional measures for essential and life-sustaining businesses that remain open. VCCFCU has previously modified its operations and taken significant action to protect its employees and members to ensure their safety. With the new order, the following additional measures will take place effective Monday, April 20th:
We recommend that you fully utilize all of VCCFCU’s services that enable you to bank remotely, without needing to visit a our branch. This will help minimize human contact and reduce the chances of passing the virus.
VCCFCU will continue to take all action necessary to provide information and protect our employees and members. This is an evolving situation, and we are watching as closely as you are with the same goal, to protect our family and friends.
March 31, 2020
As we continue to monitor the COVID-19 pandemic, we want to remind you of the ways that Van Cortlandt Cooperative Federal Credit Union (VCCFCU) is helping to keep you, our members, our employees, and our community safe. The April 2nd Annual Meeting has been canceled until further notice.
We know times are difficult and uncertain for everyone. Rest assured that we will always be ready and able to assist with all of your financial needs. By supporting each other as a community, we know we’ll come out stronger on the other side.
Here’s what we’re doing…
We understand that some of our members may experience a financial hardship related to the coronavirus crisis and we want to help. At this time, if you can’t afford to make a monthly loan payment we will not charge you a late fee and it will not be reported to the credit bureaus. Please contact us at 718-549-5858 to discuss your options.
Keeping Your Money Safe
We understand these are trying times, but we want to reassure you that your money is always safe with VCCFCU. Funds in your VCCFCU account are federally insured by the National Credit Union Administration.
Practicing Social Distancing
As an essential business, our branch remains open. Currently our staff are working remote alternating schedules in order to abide by social distancing and ensure uninterrupted branch services.
We encourage you to explore the array of digital options we offer (see below), but if you find it necessary to visit our branch, we ask that no more than 4 people enter our branch at one time and that all members maintain a minimum distance of 6 feet from others. In addition, we ask that you call us in advance to make an appointment if you need to meet with a Member Services Representative. We appreciate your continued cooperation and thank you for helping us to do what we can to keep ourselves and our families stay safe. As of today, our branch hours remain the same.
Here’s what you can do….
Access Your Accounts Online
During this time when everyone is being asked to stay home and stay safe, you don‘t have to visit our branch to access your money. Use our free Mobile Check Deposit App and Virtual Branch, our online banking system. You can deposit checks, check your account balances, transfer funds and pay bills right from the comfort of your home.
Reach Out with Questions
Our telephone hours are still Monday & Thursday, 8:00 AM – 8:00 PM, Tuesday & Wednesday, 8:00 AM – 12:00 PM, Friday, 8:00 AM- 11:00 AM and our remote Member Services Representatives are ready to assist you.