As we continue to monitor the COVID-19 pandemic, we want to remind you of the ways that Van Cortlandt Cooperative Federal Credit Union (VCCFCU) is helping to keep you, our members, our employees, and our community safe. The April 2nd Annual Meeting has been canceled until further notice.
We know times are difficult and uncertain for everyone. Rest assured that we will always be ready and able to assist with all of your financial needs. By supporting each other as a community, we know we’ll come out stronger on the other side.
Here’s what we’re doing…
We understand that some of our members may experience a financial hardship related to the coronavirus crisis and we want to help. At this time, if you can’t afford to make a monthly loan payment we will not charge you a late fee and it will not be reported to the credit bureaus. Please contact us at 718-549-5858 to discuss your options.
Keeping Your Money Safe
We understand these are trying times, but we want to reassure you that your money is always safe with VCCFCU. Funds in your VCCFCU account are federally insured by the National Credit Union Administration.
Practicing Social Distancing
As an essential business, our branch remains open. Currently our staff are working remote alternating schedules in order to abide by social distancing and ensure uninterrupted branch services.
We encourage you to explore the array of digital options we offer (see below), but if you find it necessary to visit our branch, we ask that no more than 4 people enter our branch at one time and that all members maintain a minimum distance of 6 feet from others. In addition, we ask that you call us in advance to make an appointment if you need to meet with a Member Services Representative. We appreciate your continued cooperation and thank you for helping us to do what we can to keep ourselves and our families stay safe. As of today, our branch hours remain the same.
Here’s what you can do….
Access Your Accounts Online
During this time when everyone is being asked to stay home and stay safe, you don‘t have to visit our branch to access your money. Use our free Mobile Check Deposit App and Virtual Branch, our online banking system. You can deposit checks, check your account balances, transfer funds and pay bills right from the comfort of your home.
Reach Out with Questions
Our telephone hours are still Monday & Thursday, 8:00 AM – 8:00 PM, Tuesday & Wednesday, 8:00 AM – 12:00 PM, Friday, 8:00 AM- 11:00 AM and our remote Member Services Representatives are ready to assist you.