Virtual Branch® allows you to perform secure home banking transactions, pay your bills, and communicate with the credit union quickly and easily from the comfort of your own home or wherever you happen to be. These services provide secure access at any hour of the day or night. If you have questions, help is at your fingertips. Virtual Branch® provides several resources including on-line help, electronic messages to Member Services through secured mail, or you can simply pick up the phone during normal business hours and call the Credit Union directly at (718) 549-5858.
Download, complete and submit the application as instructed. Upon approval you will receive a welcome letter with instructions on accessing Virtual Branch®. You will receive a unique User ID and a temporary Security Code. The first time you access the service you must change the temporary security code to one that you select as well as answer several security questions. Your security code may be any 8 to 16 digit alphanumeric value. You should protect this code just as you do your ATM PIN number and change it often. If you forget your security code, contact Member Services and it will be reset after we confirm your identity. Click here to download the Virtual Branch® application.
Home Banking® allows you to review account balances and history, transfer funds, review and change scheduled transfers, view transfer history, and make loan payments. Click here for more information.
Use the Bill Payment function to schedule payments to merchants, review and change scheduled payments, and review payment history. Bill Payment offers an alternative to the traditional method of paying bills. Instead of writing a check and mailing the payment to the merchant, you can schedule all your payments through Virtual Branch®. You can schedule payments to be made on certain dates. Bill Payment provides a confirmation number for every payment and keeps track of your payment history. These features make Bill Payment an excellent record keeper. Click here for more information.