Our Mission Statement

Our vision is to become the financial provider of choice by offering the highest standard of service to our members. Our dedicated staff looks forward to fulfilling all of your dreams.

We, the employees of the Van Cortlandt Cooperative FCU, believe in:

  • Honesty & Integrity – the way we conduct every aspect of our business.
  • Exceptional Service – we will strive to exceed our member’s expectations each and every time with teamwork and dedication.
  • Our members and community – the reason we’re here. We will do whatever possible to ensure the success of both.
  • Family – caring for our members like they are one of our own.
  • Excellence – we are committed to the highest standard of quality in everything we do.

Our Commitment to our members:

As a member-owned, not-for-profit financial cooperative, the Van Cortlandt Cooperative Federal Credit Union is committed to our members. We will uphold our fundamental responsibility to actively serve people within our field of membership and, as appropriate, the communities in which they live.

We will treat all members with respect and dignity and we will offer honest, fair deals to all members at all times. We will deliver a range of low-cost products and services which meet the diverse economic and social needs of our members and potential members. We will look for better ways to reach out to the unserved and under-served in our field of membership. And we will continually, in all facets of operations, demonstrate the value of membership in the Van Cortlandt Cooperative Federal Credit Union.

We will monitor and communicate our service to members in a meaningful way so that members, potential members, legislators, regulators, and the community at-large will understand and appreciate the unique role that member-owned financial cooperatives play in their lives.

This Statement of Commitment to Members is consistent with our credit union principles of “Not for Profit, Not for Charity, but for Service” and our philosophy of “People Helping People.” We’ve designed our credit union to be “Built For One Goal–Yours”. These statements represent good business practices that ensure the financial strength of our credit union on behalf of our members.